Join me in catching up with Petra Holcomb for a brief conversation on supporting leaders with performance management discussions. Petra retired from Southwest Airlines after an influential career developing and coaching leaders at all levels.

Step 8 - You've built a solid design & implementation plan for continuous performance management. Now it's time to launch the program.

Step 6 - Prepare leaders to engage in successful, less awkward performance conversations in a continuous performance management process.

Step 5 - Over Communicate about your continuous performance management program by developing a robust change management strategy.