Build an effective talent development plan addressing customer needs with these four steps.

Develop a talent management strategy that articulates the objectives that you set for the year in response to business goals or direction.

Three key points from M. Tamra Chandler's book, How Performance Management is Killing Performance - and What to Do About It.

In this Video Brief Kerry Frost shares insight on how she approached a shift to continuous performance management at Southwest Airlines.

A simple, effective approach to performance evaluation calibrations for talent development professionals.

In this article we'll discuss performance ratings, the process we used at Southwest to define ratings, where I stand and why.

Two tidbits on leadership for Talent Professionals and Leaders from Patrick Lencioni's newest book, The Motive.

Recap seven design elements of MIT II, Southwest's high potential leadership development program.

Assessing and calculating ROI for training programs can be tricky. It takes a well thought out strategy to do it effectively.

It's Labor Day. Thank you to the Talent Development Folks who work hard to support leaders, employees and their organizations.

An interview with Angie Sanders of Southwest Airlines University and her insight on current learning & development trends.

Dive into three of the concepts Charles Duhigg shares on how to be more productive in his book, "Smarter Faster Better."